Returns policy

Our policy is valid for 30 days.

If 30 days have passed since your purchase, we are unfortunately unable to offer you a refund or exchange.

To be eligible for a refund, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

Several types of products cannot be returned. Perishable items such as food, flowers or magazines cannot be returned. We also do not accept intimate or sanitary products, dangerous products or flammable gases or liquids.

Other items that cannot be returned:
* Gift cards
* Downloadable software
* Certain health and personal care products

To make a return, you must provide us with a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are some situations where only a partial refund will be given: (if applicable)
* Books with obvious signs of use.
* CDs, DVDs, VHS tapes, software, video games, cassettes or vinyl records that have been opened.
* Any item that is not in its original condition, is damaged or has a missing part for reasons other than an error on our part.
* Any item returned more than 30 days after delivery.

Refunds (if any)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision to approve or reject your claim.
If your request is approved, your refund will be processed and the credit will automatically be applied to your original credit card or payment method within a few days.

Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account first.
Then contact your credit card issuer, as there may be a delay before your refund is officially processed.
Then contact your bank. There is often a processing time before a refund is issued.
If after completing all these steps you have not yet received your refund, please contact us at info@brandora-shop.com.

Sale items (if applicable)
Only items at current prices can be refunded. Unfortunately, promotional items are not refundable.

Exchanges (if applicable)
We will only replace an item if it is faulty or damaged. If you wish to exchange it for the same item, please email us at info@brandora-shop.com


Gifts & Presents
If the return item was identified as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

If the item was not identified as a gift at the time of purchase, or if the donor preferred to receive the item first and donate it later, we will send a refund to the donor and they will know that you have returned the item.

Shipping and Returns
To return a product, send us an email.

You will be responsible for paying your own shipping costs to return your item. Shipping charges are not refundable. If you receive a refund, the return shipping cost will be deducted from the return.

Depending on where you live, the time it takes to receive the exchanged product may vary.

If you are shipping an item worth more than $75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you are returning.